SAP Knowledge Base Article - Public

2660570 - Special Characters Broken - BizX Platform


After the June 2018 Release special characters are being displayed as symbols in the customers instance.


  • SAP SuccessFactors HXM Suite
  • SAP Jam Collaboration

Reproducing the Issue

Example of the issue with the French language:

Normally it's "Appréciation d'équipe" was being displayed as " ApprÃ�©ciation Ã�©quipe "


Reupload the .csv file with the proper texts and ensure it is encoded as UTF-8. A good way to see the file encoding is by opening the .csv file with Notepad++ and go to the Encoding tab.

In case the Encoding is different from UTF-8 you need to:

  1. Select All 
  2. Copy
  3. Change Encoding to UTF-8
  4. Paste what was copied over step 2
  5. Double check Encoding tab
  6. Save


Language, French , Special Characters, Broken, Manage Languages, umlauts , KBA , LOD-SF-PLT-LAN , Manage Language & Text Replacements , LOD-SF-RCM , Recruiting Management , LOD-SF-JAM , SAP Jam , LOD-SF-PLT-PCK , Picklist Management Issue , Problem


SAP Jam Collaboration all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting all versions