SAP Knowledge Base Article - Preview

2660736 - Account ID Mapping Error For Quote Replication In Multi-system Landscape


Error "ID Mapping for external value XYZ of ERP Customer Number missing" during sales quote replication from Hybris Commerce.



The error happens when the customer determined the following landscape:


  • Customer uses Hybris Commerce & SAP ERP
  • ERP exchanges master data with C4C & Hybris
  • Commerce via existing integration scenarios
  • Data Hub is used as middleware for Hybris
  • PO/HCI is used as middleware for C4C
  • ERP IDs uniquely identifies customers across all three systems. (The IDs which will be sent to C4C by ERP and Hybris will be the same)
  • SAP Hybris Cloud for Customer

In C4C, Communication systems and arrangements are configured normally for integrations with ERP and Hybris Commerce.

NOTE: ID mapping is only maintained for ERP accounts as a system restriction makes it impossible to map the same IDs for both systems. This means that the mapping which would normally used by Hyrbis Commerce, will be blank.


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

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