SAP Knowledge Base Article - Preview

2660783 - Service Technician Can Be Assigned to Ticket even without Mandatory Skills

Symptom

You have assigned Skills to a Ticket and set them as mandatory, however, Service Technicians that do not have the mandatory Skills.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Skills ; Service Technician ; Ticket ; Mandatory ; Demands ; Assignment ; Resource Scheduler , KBA , LOD-CRM-SRP , Service Request Processing , How To

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