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SAP Knowledge Base Article - PreviewSymptom
You have assigned Skills to a Ticket and set them as mandatory, however, Service Technicians that do not have the mandatory Skills.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Skills ; Service Technician ; Ticket ; Mandatory ; Demands ; Assignment ; Resource Scheduler , KBA , LOD-CRM-SRP , Service Request Processing , How To
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