Symptom
An email output is set up, however, it fails with message "Error: Sender domain in xxxx@xxxx.com isn't allowed".
Environment
S/4 HANA Cloud
Reproducing the Issue
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Create a purchase order with an email output.
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The email output isn't sent out, it fails with message "Error: Sender domain in xxxx@xxxx.com isn't allowed".
Cause
The domain in the sender email address isn't maintained as an allowed sender domain.
Resolution
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Please open "configure your solution" in app "manage your solution", and input search text "domain".
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Open the selected SSCUI of Output Management, and then open the configuration step "Define Email Sender Domain".
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Input the correct domain name of the sender email address in the configuration.
- As an example, domain name 'abc.com' will allow any email address of this domain like 'test@abc.com'. But it will also allow email addresses from subdomains of 'abc.com' like 'test@sales.abc.com'.
P.S: In case email address from error message is 'do.not.reply@sap.com': on SAP S/4HANA Cloud 2108 checks were introduced preventing the usage of SAP domains (@sap.com or sap.com) in the configuration step 'Define Email Sender Domain' of Output Parameter Determination.
Keywords
sender domain, domain, OM: Sender Domains, output, SSCUI, output management, SSCUI 101311, 101311, 101313, Default Sender Address , KBA , CA-GTF-OC , SAP S/4HANA output management , Problem
Product
SAP S/4HANA Cloud all versions