SAP Knowledge Base Article - Public

2660904 - Error: Sender domain in xxxx@xxxx.com isn't allowed or Domain in sender email address xxxx@xxxx.com is not allowed

Symptom

An email output is set up, however, it fails with message "Error: Sender domain in xxxx@xxxx.com isn't allowed".

or

The Error ''domain in sender email address xxxx@xxxx.com is not allowed"obtained when users try to define Sender Email in Output Parameter Determination.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Create a purchase order with an email output.
  2. The email output isn't sent out, it fails with message "Error: Sender domain in xxxx@xxxx.com isn't allowed".

    or

  1. Open app Output Parameter Determination
  2. Set up business rules for the email settings for application, such as billing document
  3. Define Sender Email such as test@sap.com and system returns the error.
       
     "Error:Domain in sender email address test@sap.com is not allowed"

Cause

The domain of the sender email address is not mainatined correctly.

Resolution

  1. Open "configure your solution" in app "manage your solution", and input search text "domain".
  2. Open the selected SSCUI of Output Management, and then open the configuration step "Define Allowed Email Sender Domains for email outbound"(configuration step ID 101313)
  3. Input the correct domain name of the sender email address in the configuration.

Examples:

  • John.Tester@company.com would allow emails sent to this particular email address
  • *@company.com would allow all email addresses with the company.com domain
  • *.company.com would allow all email addresses in company.com subdomains

The domain '@sap.com' is used as an example here, this domain should not be used in customer systems. 

In case email address from error message is 'do.not.reply@sap.com': on SAP S/4HANA Cloud Public Edition 2108 checks were introduced to prevent the usage of SAP domains (@sap.com or sap.com) in the configuration step 'Define Email Sender Domain' of Output Parameter Determination.

See Also

Keywords

sender domain, domain, OM: Sender Domains, output, SSCUI, output management, SSCUI 101311, 101311, 101313, Default Sender Address, Purchase Order, MMIM_GRPO_UNDEL_MAIL, Goods Receipt, Under Delivery, Material Document, DT_EMAIL_SETTINGS  DT_EMAIL_SETTINGS  , KBA , CA-GTF-OC , SAP S/4HANA output management , Problem

Product

SAP S/4HANA Cloud Public Edition all versions