2661038 - E-Mail Sent out to a Customer via Workflow is Sending to all E-Mail Addresses Maintained.

You have defined a workflow, where recipient determination is maintained for customer and you see it sends e-mail to all the address maintained.

SAP Hybris Cloud for Customer

1. Go to Administrator Workcenter
2. Go to Workflow Rules view
3. Open the workflow rule XYZ1 (Where XYZ1 is workflow of type E-Mail )
4. In the overview , you see that the recipient determination is maintained as customer.

Once the workflow is triggered, you see that all the E-Mail address maintained for the business partner are receiveing an Email.

When triggering the workflow email, system will read all the addresses for the associated business partner from the address overview, irrespective of the main indicator.

This is the expected system behavior.

E-Mails; Workflow Email; Business Partners; Address; Contact of Account; Individual Account for Ticket; , KBA , contact , account , employee , email , partner , individual customer , LOD-CRM-WKF , Workflow , LOD-CRM-ACC , Account , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions