Symptom
Customer part number value is not fetching in product line item under product tab in sales order
Environment
HTML5 and RUI
Reproducing the Issue
-
Go to the Sales work center
- Go to the Sales order view
- Search and open sales order id XYZ (XYZ represents of sales order id)
- Go to Products tab
- Here Customer part number field is blank in line item
Cause
Customer part number is not maintained under sub tab customer part number under sales tab in product.
Resolution
Kindly follow the beolw steps to maintain customer part number with combination of customer and sales data under sales tab in product.
-
Go to the Products work center
- Go to the Product Administration view
- Search and open product id DEF (DEF represents of product id)
- Go to Sales tab
- Click on Add
- Maintain the sales data (Sales Organization and Distribution Channel)
- Click on Add
- Select the sales data
- Go to Customer part number sub tab
- Click on Add Row
- Enter the Customer, Customer Part number and Description
- Save.
Keywords
Sales Order, Products Tab, Customer part number is missing. , KBA , customer part number value missing , sales order , products tab , LOD-LE-CQP-CO , Lean Sales Orders , LOD-CRM-PRO , Products , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions