SAP Knowledge Base Article - Preview

2661493 - CRM-IU: Switch between the different identification screens

Symptom

  • The wrong identification screen is used. 
  • So instead of the enhanced identification. The the non-split screen is shown.

    1.png
  • The non-split screen is shown.
    2.png


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Environment

  • SAP CRM-IU - CRM for Utilities for the releases:
    • CRM 7.0 EHP 2
    • CRM 7.0 EHP 3
    • CRM 7.0 EHP 4

Product

SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Identifikation , KBA , CRM-IU , Utilities Industry , CRM-IU-IC , Interaction Center , Problem

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