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SAP Knowledge Base Article - PreviewSymptom
Your customer ordered tickets with shipping method "DHL" or "DHL Express". A message plug informing the customer about the shipping status has been administered. The shipment was manifested in the back end but the confirmation e-mail was not generated nor send out.
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Environment
SAP Event Ticketing back end
Product
SAP Event Ticketing, cloud edition all versions
Keywords
IS-SE-ET; Message Plugs, Shipping Confirmation E-Mail; Versandbestätigung, DHL, DHL Express, Manifest, Shipping, , KBA , IS-SE-ET , SAP Event Ticketing , How To
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