2661947 - Unable to merge users due to pending approvals

When attempting to use the Merge Users tool, the following validation error is presented:

• You cannot merge from User [ID] because this user has pending approvals that must be approved or denied prior to the merge. Please close out all pending approvals then try the merge again.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Learning

1. Go to People >
2. Merge Users >
3. Search for the users that will be merged >
4. Proceed with the merge and see the validation error >
5. However if you check on the User record, there are no pending approvals.

1. Go to System Administration >
2. Automatic Processes >
3. Deny Expired Approval Processes >
4. Enable the Automatic Process and run the job >
5. Merge the Users.

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