SAP Knowledge Base Article - Public

2661947 - Unable to merge users due to pending approvals


When attempting to use the Merge Users tool, the following validation error is presented:

  • You cannot merge from User [ID] because this user has pending approvals that must be approved or denied prior to the merge. Please close out all pending approvals then try the merge again.

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Reproducing the Issue

  1. Go to People >
  2. Merge Users >
  3. Search for the users that will be merged >
  4. Proceed with the merge and see the validation error >
  5. However if you check on the User record, there are no pending approvals.


  1. Go to System Administration >
  2. Automatic Processes >
  3. Deny Expired Approval Processes >
  4. Enable the Automatic Process and run the job >
  5. Merge the Users.


Learning, unable, merge, users, user, account, error, merging, validation, approval, denied, pending, approve , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-TAP , Approvals , LOD-SF-LMS-USR , User Entity , Problem


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