Symptom
When attempting to use the Merge Users tool, the following validation error is presented:
- You cannot merge from User [ID] because this user has pending approvals that must be approved or denied prior to the merge. Please close out all pending approvals then try the merge again.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to People >
- Merge Users >
- Search for the users that will be merged >
- Proceed with the merge and see the validation error >
- However if you check on the User record, there are no pending approvals.
Resolution
- Go to System Administration >
- Automatic Processes >
- Deny Expired Approval Processes >
- Enable the Automatic Process and run the job >
- Merge the Users.
Keywords
Learning, unable, merge, users, user, account, error, merging, validation, approval, denied, pending, approve , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-TAP , Approvals , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-USR , User Entity , Problem
Product
SAP SuccessFactors Learning all versions