SAP Knowledge Base Article - Public

2661947 - Unable to merge users due to pending approvals

Symptom

When attempting to use the Merge Users tool, the following validation error is presented:

  • You cannot merge from User [ID] because this user has pending approvals that must be approved or denied prior to the merge. Please close out all pending approvals then try the merge again.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to People >
  2. Merge Users >
  3. Search for the users that will be merged >
  4. Proceed with the merge and see the validation error >
  5. However if you check on the User record, there are no pending approvals.

Resolution

  1. Go to System Administration >
  2. Automatic Processes >
  3. Deny Expired Approval Processes >
  4. Enable the Automatic Process and run the job >
  5. Merge the Users.

Keywords

Learning, unable, merge, users, user, account, error, merging, validation, approval, denied, pending, approve , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-TAP , Approvals , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors Learning all versions