SAP Knowledge Base Article - Public

2661958 - Account Prospects with Status 'In Preparation' on the C4C

Symptom

You noticed that some prospect accounts are in status "In Preparation". However, it is not possible to create a prospect in status "In preparation" manually, so you don't know how they got this status.

Environment

  • SAP Cloud for Customer Integration with SAP Marketing Cloud
  • SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Go to Customers work center.
  2. Go to the Accounts work center view.
  3. Open a prospect account.
  4. The field "Status" is showing "In preparation".

Cause

The prospect was created by Lead replicated from external system e.g. SAP Marketing Cloud.

When a Lead is created with a non-existing account and replicated to C4C, the account is created as prospect in status "In Preparation" in C4C.

Resolution

The system is working as designed.

Keywords

In preparation; prospect; marketing; Accounts; C4C; Cloud for Customer; , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer core applications all versions