SAP Knowledge Base Article - Public

2661958 - Prospects In Status 'In Preparation' in C4C


You noticed that some prospect accounts are in status "In Preparation". However, it is not possible to create a prospect in status "In preparation" manually, so you don't know how they got this status.


SAP Hybris Cloud for Customer Integration with Hybris Marketing

Reproducing the Issue

  1. Go to Customers and select account view
  2. Open a prospect account
  3. The field "Status" is showing "In preparation"


The prospect was created by Lead replicated from external system e.g. Hybris Marketing.

When a Lead is created with a non-existing account and replicated to C4C, the account is created as prospect in status "In Preparation" in C4C.


The system is working as designed.


in preparation; prospect; hybris marketing; , KBA , LOD-CRM-ACC , Account , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808