2662375 - How to Post Customer Invoices With Different Bill-To Party / Payer

In your SAP ByDesign system you maintained a Customer Account XYZ ( XYZ indicates customer ) and Customer Account PQR (PQR indicates customer).

Scenario is that for both the accounts, the Payer is Customer XYZ.  This means the posted invoice of Customer PQR  also should be posted in the Customer Account Monitor of Customer XYZ only.

Bydesign Financials.

1. Go to the Account Management work center.
2. View Accounts.
3. Select Customer PQR and click on edit and navigate to Contacts tab.
4. Navigate to Relationships tab and Add Row and maintain the Relationship Type as Has the Payer and maintain customer account XYZ.
5. Save.
6. Go to Customer Invoicing work center.
7. For Customer Invoice of PQR and change the Bill-To and also Payer as Customer XYZ, fill the other required information and post the invoice.

Resulting customer invoice is showing as posted and is visible in the customer account monitor/Receivables of PQR only and is not shown as open item under customer account monitor of XYZ.

This is correct and expected system behaviour.

In case of debtors, we show these items where the debtor is the owner. The debtor is responsible for the payment of the item. There can be an agreement that another partner will pay for this (Bill-to-party), but the payer is a third party which will not be considered for the Receivable Account in Financials.

Also, documents such as dunning letters, balance confirmations and reconciliation reports will always be generated according to the open items of the Receivable account owner, not the payer.

Still, a Dunning will be sent to the debtor should the payment not be made according to the payment terms.

Bill-to or payer settings in customer accounts , KBA , customer account with another payer , bill-to/ payer of customer , AP-DUE , Due Item Processing , Problem