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SAP Knowledge Base Article - PreviewSymptom
You have created a new involved party for tickets and this party is not available in the Ticket Routing Rules.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Involved Party, Ticket, Ticket Routing Rules, Role Code , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SRP-PAP , Ticket - Party Processing , Problem
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