SAP Knowledge Base Article - Public

2662973 - Agency Posting Notificantion Email displays job requisition's Internal Title - Recruiting Management


  • When a job requisition is posted in an agency, the email notification received by the agency users contains the Internal Job Title of the job requisition instead of the External Job Title.


  • SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create a job requisition with different internal and external job titles.
  2. Post the job requisition externally and thru an agency.
  3. Check the job requisition in the job listing page of the agency in the Agency Portal - the job requisition displays the External Job Title.
  4. Check the notification email sent to the agency users, the email contains the Internal Job Title.


  • This is an expected behavior. The [[JOB_TITLE]] token used in the Recruiting Agency notification template is configured to pull the job requisition's internal job title.


  • Currently, there is no other available tokens that can be used to extract the external job title of the job requisition for the Recruiting Agency notification template. An enhancement request may be needed to be raised by the customer in order to develop a new token that can be used in the email notification template that can pull the external job title.

See Also


[[JOB_TITLE]], Recruiting Agency, Email Notification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Product Enhancement


SAP SuccessFactors Recruiting all versions