SAP Knowledge Base Article - Public

2662973 - Agency Posting Email Notification displays the Job Requisition's Internal Title


When a Job Requisition is posted to an Agency, the email notification received by the Agency users contains the Internal Job Title of the Job Requisition instead of the External Job Title.


SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create a Job Requisition with different internal and external job titles.
  2. Post the Job Requisition externally and to an Agency.
  3. Check the Job Requisition in the job listing page of the Agency in the Agency Portal - the Job Requisition displays the External Job Title.
  4. Check the notification email sent to the Agency users, the email contains the Internal Job Title.


This is an expected behavior. The [[JOB_TITLE]] token used in the Recruiting Agency notification template is configured to pull the Job Requisition's internal job title.


Currently, there is no other available tokens that can be used to extract the External Job Title of the Job Requisition for the Recruiting Agency notification template. An enhancement request may be needed to be raised by the customer in order to develop a new token that can be used in the email notification template that can pull the external job title.

NOTE: The email template used to notify Agency users of a Job Requisition posted to an Agency is configured in "Email Template Notification Settings" and it is called "Recruiting Agency". 

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products

3208531 - How to Configure Candidate Status Label to Display in Agency Portal - Recruiting Management

2553509 - Agency Posting Email notification

2945057 - Recruiting Agency Posting Email Notifications - Recruiting Management

2966894 - Agency Users are receiving Job Posting Notification in wrong language - Recruiting Management


[[JOB_TITLE]], Recruiting, Agency, Email, Notification, Title, Internal , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions