SAP Knowledge Base Article - Public

2663058 - SuccessFactors Mobile | Pay Statement isn't working in Successfactors Mobile App for On-Premisse mashup


  • Mobile Payslip is not working when accessing through the SuccessFactors Mobile App for OnPrem Payroll;
  • Unable to see Pay Statement through SuccessFactors Mobile App;


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Mobile
  • SAP ERP On-Premisse

Reproducing the Issue

  1. Access the SuccessFactors Mobile App (IOS or Android);
  2. Go to the user's Employee Profile;
  3. Navigate to the pay statement section;
  4. No pay statement appears.


This is expected behavior for On-Premisse customers. Pay Statement accessibility through the mobile app is only supported for Cloud Payroll customers.


If you are an On-Premisse customer and need to access your payslips through Mobile Phone, this can be done through the SuccessFactors mobile version (through the browser).

You can follow the exact same steps. The difference is that the access will go through the browser rather than the app. 

Important: in order to accomplish this, you need to have the mashup configured according with the guidance from the KBA 2253359.

See Also

Integrating the SAP ERP User Interface with Employee Central


Mobile payslip, Paystatement, Paystub, SuccessFactors employee central, Mobile Application, Mobile App, Mobile OnPrem , KBA , LOD-SF-INT-MAS , SF Mobile APP Pay Statement Mashup , LOD-SF-FWK-MOB , Mobile Application , How To


SAP SuccessFactors HXM Suite all versions