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SAP Knowledge Base Article - PreviewSymptom
When simulating/receiving Inbound Phone Call from Individual Customer in RUI Fiori, system does not recognize the caller. However, the system does recognize the caller in HTML5.
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Environment
SAP Cloud for Customer
Product
SAP Hybris Cloud for Customer add-ins 1711
Keywords
CTI, Individual Customer, Live Activity, RUI Fiori, Inbound Phone Call , KBA , LOD-CRM-LA , Live Activity , Problem
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