SAP Knowledge Base Article - Public

2663456 - Report Charts with Hierarchy Show Duplicate Text in RUI / Fiori


You have set up a report chart which has a hierarchy in the rows and more than 1 characteristic. For example, let us assume you added the manager and the employee to the rows and set up a hierarchy, so that the employees are listed under their respective manager. In the report chart in HTML5 you will see the names of the manager as well as the employees correctly. In RUI however, each name is listed twice.


  • SAP Hybris Cloud for Customer
  • RUI / Fiori

Reproducing the Issue

  1. Log on to RUI.
  2. Go to Analysis, view Reports.
  3. Open your report with the view which has a hierarchy in the rows.

The field values are listed twice next to each other. Please see the attached screenshot for an example.


There is currently an issue in the way the hierarchy is handled.


We are working on a correction for this, however due to the risk of regression, it is a long-term fix. It will be implemented in one of the future releases of C4C.


report chart, values doubled, field description, chart hierarchy, parity , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem


SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808


Screenshot for KBA 2663456.jpg