SAP Knowledge Base Article - Preview

2663653 - Unable to Open E-mail Attachments in Ticket Interactions

Symptom

When you try to open an attachment of “.rfc822" type in an email, the error message occurs as “It’s possible the file is already open, or you don’t have permission to open it”.

Another common scenario is that you see "noname" attachment files which you cannot open due to security error messages.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

ticket, attachment, interactions, mime, mime type, msg, eml, rfc822, message/rfc822, file, e-mail, contains macros, security guidelines, noname.msg, noname.eml , KBA , msg , rfc 822 , noname.msg , LOD-CRM-SC-EML , Email , Problem

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