SAP Knowledge Base Article - Public

2664628 - ​[[INTERVIEW_DATE]]​ not supported in Interview Assessments Outstanding Trigger - Recruiting Management


When using the token [[INTERVIEW_DATE]] to the Interview Assessments Outstanding trigger, a notificaiton message says Token not applicable for selected trigger:

Interview 1.png


SuccessFactors - Recruiting Management

Reproducing the Issue

1. Create an email template via Admin center -> Manage Recruiting Email Templates

2. Use the token [[INTERVIEW_DATE]] and add it to the trigger Manage Recruiting Email Templates and you will get the following messages:

  • Trigger: Interview Assessments Outstanding does not support [INTERVIEW_DATE] token(s) - Manage Recruiting Email Templates
  • Tokens not applicable for selected trigger - [[INTERVIEW_DATE]] - Recruiting Email Triggers


This is an expected behavior, the Interview Assessments Outstanding trigger does not support [INTERVIEW_DATE]], the trigger is used as a reminder if an Interview Assessment form has been incomplete for [N] days. the interview date for this triger is internally managed via a code and there is no requirement of explicitly mentioning it into the template.

If you wisht to further enhance the functionality of this trigger, you may need to raise an enhancement request by following the steps provided in KBA

See Also

How to submit enhancement requestes for SAP SucessFactors Products


Interview Date [[INTERVIEW_DATE]] Interview Assessments Outstanding Recruiting Email Triggers , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting 1805