SAP Knowledge Base Article - Public

2664719 - Customer Demand is Automatically Released Unexpectedly

Symptom

Customer demand is automatically released unexpectedly.

Environment

SAP Business Bydesign All Versions

Reproducing the Issue

  1. Go to Outbound Logistics Control work center.
  2. Go to Customer Demand view.
  3. Search Sales Order XYZ (XYZ represents Sales Order ID).

You can see that its customer demand is released. However, you did not manually release it.

Cause

Under Delivery Section, you can define a delivery priority for the sales order. For sales order XYZ, you choose "Immediate" for the delivery prority.  If you choose Immediate for the Delivery Priority, the sales order is treated as a rush order and is released to the execution department automatically. That is, this order is set to Released automatically in the Customer Demand view of the Outbound Logistics Control work center.

Resolution

This is standard system behavior. You can change the delivery priority to others, if you don't want system to automatically release the customer demand.

Keywords

Customer Demand, Sales Order , KBA , AP-CR , Customer Requirement Processing , How To

Product

SAP Business ByDesign all versions