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SAP Knowledge Base Article - PreviewSymptom
You have maintained a Default Account in an E-Mail Channel, but this Account is not automatically maintained in a new Ticket coming in through this Channel.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Default Account; E-Mail; Channel; Sender; Not Pulled; Working Wrong; Incorrect , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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