Symptom
- You copy a customer contract and in the copied contract you choose a new customer account.
- You maintain the field customer information but now it is empty.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Order Workcenter.
- Go to the Contract View.
- Choose any contract in the Contract Overview.
- Choose the Function Edit and view all.
- Maintain any information into the customer information field.
- Save the Contract ABC (ABC represents the contract ID).
- Choose the contract ABC in the Contract Overview.
- Mark this contract and click copy.
Here you see that the customer information field is filled.
- Change the Account to a different one.
The customer information field is empty now.
Cause
If the account is changed, then the note will also be cleared, because the note is part of the account.
Resolution
This is the expected system behaviour.
Keywords
Contract, Vertrag, Customer Information Field, Copy, Empty, Kopieren, , KBA , AP-CCP-CC , Customer Contract , How To
Product
SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811