Symptom
-
You are comparing the results of incoming calls in the Online Monitoring "Contact View" against the "Volume Report - Contact Log"
- You noticed some discrepancies in the count (Time + Status + Type + Recorded or not)
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, 7.0.7,7.0.8.100,7.0.8,7.0.9,7.0.10,7.0.11 , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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