Symptom
Candidate in China cannot create an external account as the captcha image is not appearing on the external career site.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to external career site
- Proceed with creating an account filling in personal details
- Note the captcha field and no image to verify account
Cause
Google captcha is currently blocked in China. As Captcha is owned by Google, SAP cannot influence the availability of this feature.
Resolution
Captcha must be disabled in Provisioning to allow candidates in China to create an account.
Keywords
Google Captcha image china blocked , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem
Product
SAP SuccessFactors Recruiting all versions