2665580 - Serial Id is Missing in the Drop Down Option of Ticket's Item

Symptom

In the Ticket's item, the drop-down option of column Serial Id shows message as No items found.

Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905

Keywords

Serial Id missing in Ticket Item, No items found maintain serial id in ticket header, serial id in ticket overview , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-IBA-IPO , Installation Point , Problem

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