SAP Knowledge Base Article - Preview

2665839 - You Are Not Able To Use Document-Based E-mail Template When Processing A Ticket

Symptom

You are not able to use Document-Based E-mail Template when processing a ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

E-mail Template, Document-based, HTML, Ticket, Text-based, Template, branding template , KBA , LOD-CRM-SRP , Service Request Processing , How To

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