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SAP Knowledge Base Article - PublicSymptom
The approval process determination for a business document is not working correctly.
Environment
SAP Business ByDesign
Resolution
The process flow of the approval process as per the system design is as follows:
- The system first evaluates the Conditions maintained in the approval process.
- Once the conditions are evaluated to True, the system checks the Work Distribution (e.g. Approval by Reporting Line Unit Manager, Approval by Cost Assignment, etc...) associated with the corresponding condition.
- Based on the Work Distribution maintained, system determines the person to whom the approval task must be generated and generates the same.
Note: If the system cannot determine the correct person responsible for assigning the approval task even if the conditions are met for approval, there will be an Unassigned task present in Business Task Management view under Application and User Management work center. The document still goes for approval. Approval of a document is triggered based on evaluation of Conditions.
The Work Distribution is used to find a relevant person responsible for approving.
If there is an Unassigned Task under Business Task Management present, the Administrator can assign to one of the users who has the access rights for completing the approval process.
Keywords
Supplier invoice, supplier invoice approval, purchase order, purchase order approval, approval, shopping cart, shopping cart approval, approval process, approval process flow, approver determination wrong, approver determination , KBA , supplier invoice , supplier invoice approval , purchase order , purchase order approval , approval , shopping cart , shopping cart approval , approval process incorrect , approval process flow , approver determination wrong , approver determination , AP-POP , Purchase Order Processing , AP-GSP , Goods and Service Acknowledgement , AP-REQ , Internal Request Processing , AP-SIP-SIV , Supplier Invoice , Problem
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