SAP Knowledge Base Article - Public

2666071 - How To: E-Mail Template: Survey Place Holder


You want to add a place holder for Surveys in an e-mail template.


SAP Hybris Cloud for Customer

Reproducing the Issue

Prerequisite: You have created an editable e-mail template ABC (ABC represents the email template name) according to the guidelines (Help Portal: E-Mail Templates).

  1. Go to the Sales Campaigns work centre.
  2. Go to the Content view.
  3. Open the relevant e-mail template ABC.
  4. Go to the Design facet.
  5. Click Edit.
  6. Hover over the editable part of the content and click the Edit button that appears within the text.
  7. Once this is clicked, the editor on the right side becomes active.
  8. Click the drop-down menu for the button Placeholder.

Result: Survey is not an option.


The place holder needs to be added to your template, there is no built-in place holder.


If your system is set up to support it, you can add satisfaction surveys to your e-mail templates using the following:

<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}<ID of your survey>">any text</a>

Example using the Survey ID example 1234:

<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}1234">Please complete a survey.</a>

See Also

Help Portal: E-Mail Templates


email template, design, Survey, Placeholder, place holder , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-CRM-MKT-CNT , Marketing Content Editor , How To


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