Symptom
You want to add a place holder for Surveys in an e-mail template.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
Prerequisite: You have created an editable e-mail template ABC (ABC represents the email template name) according to the guidelines (Help Portal: E-Mail Templates).
-
Go to the Sales Campaigns work centre.
- Go to the Content view.
- Open the relevant e-mail template ABC.
- Go to the Design facet.
- Click Edit.
- Hover over the editable part of the content and click the Edit button that appears within the text.
- Once this is clicked, the editor on the right side becomes active.
- Click the drop-down menu for the button Placeholder.
Result: Survey is not an option.
Cause
The place holder needs to be added to your template, there is no built-in place holder.
Resolution
If your system is set up to support it, you can add satisfaction surveys to your e-mail templates using the following:
<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}<ID of your survey>">any text</a>
Example using the Survey ID example 1234:
<a href="https://{/FormCampaignExecutionPlaceholder/Survey/SurveyID}1234">Please complete a survey.</a>
See Also
Help Portal: E-Mail Templates
Keywords
email template, design, Survey, Placeholder, place holder , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-CRM-MKT-CNT , Marketing Content Editor , How To