2666184 - Interview Assessments Outstanding Email not sending - Recruiting Management

Interview Assessments Outstanding notification not sending to Interviewers on the Day defined in Recruiting Email Triggers -> Interview Assessments Outstanding

SAP SuccessFactors Recruiting Management

1. An interviewer carries out an interview with a candidate
2. An email trigger for Interview Assessments Outstanding is configured for x number of days
3. The interviewer does not receive the expected email

The user who is logged to the application which triggers the job will be defined as the Job Owner. If that user is later deactivated, the job will begin to fail with an "Invalid User / Invalid Job Owner" error, preventing the email from sending.

In order to have the job re-triggered with a different Job Owner, customer must follow the steps below:

1. Log in to SuccessFactors;
2. Go to Admin Center -> Recruiting -> Recruiting Email Trigger;
3. Find the Email Trigger: Interview Assessment Outstanding;
4. Disable the Trigger and Save the Changes applied;

This should stop the job currently running on customer's instance.

To re-trigger the job:

1. Log in to SuccessFactors as the User who will be the new owner of the Job (Recommended -> Admin user who will not be deactivated);
2. Go to Admin Center -> Recruiting -> Recruiting Email Trigger;
3. Find the Email Trigger: Interview Assessment Outstanding;
4. Enable the Trigger and Save the Changes applied;

This should re-trigger the job with a new Owner.

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