SAP Knowledge Base Article - Public

2666252 - Can Email Templates Created in Document generation Be Used for EC and MDF Alerts?

Symptom

Document generation templates can be used to send workflow emails. Is this possible for EC & MDF Alerts as well?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Cause

  • Alerts are intended to be a simple notification to make aware that there is an upcoming change in an employees data. 
  • It should not be used to generate a very specific message.

Resolution

Currently Document Generation templates are not supported for EC and MDF Alerts.

View Using Alerts

  • If alerts are set up for your system, they will be generated according to their configuration. For example, when a certain date is approaching, alerts are generated, either as emails or as items on the To-Do list, to remind the user to take action.
  • An alert can be created to inform a manager several days before an employee's contract ends, when an employee will be returning from a parental leave soon, or if a workflow is stalled. On the home page, alerts are represented by Take Action cards in the For You Today section.

See Also

  • 2315275 - Employee Central - Workflows & Alerts
  • 2856599 - 1911 - Rule Scenario Base Objects Used in Alert Triggering Rules for Employee Central Data Objects - Generate Alerts for Employee Central Data
  • 2156278 - How to set up EC Alerts and Notification using Business Rules
  • 2757243 - Termination reminder alert
  • 3322740 - How To Create Alert Rule For Custom Probation End date Field in Employment Details

Keywords

EC Alerts, Document Generation, e-mail notification, ECT-65379 , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors HCM Suite all versions