2666397 - Customer Role Is Not Defaulted When A Customer Is Created Via A B2C E-Mail Channel

• A B2C email channel has been configured to create new individual customers when the sender's email address is unknown.
• A custom role has been defined as the default role for newly created customers under the Maintain Customer Roles option in the Accounts activity of Business Configuration.
• However, the system defaults to the standard role Customer instead of applying the custom role.

SAP Cloud for Customer

B2C email channel, custom role, default role, SAP Cloud for Customer, customer creation, email channel issue, maintain customer roles, standard role, individual customer, SAP Cloud Service Center, customer influence site, email sender unknown, business configuration, accounts activity, default role checkbox, SAP application development. , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACC , Account , LOD-LE-BP-BP , Business Partner , Product Enhancement