SAP Knowledge Base Article - Preview

2666397 - Customer Role Is Not Defaulted When A Customer Is Created Via A B2C E-Mail Channel


You have configured a B2C e-mail channel to which mails arrive, and creates new individual customers if the e-mail address of the sender is unknown. You have also defined a custom role as the default role for the customer created, under Maintain Customer Roles option in Accounts activity of Business Configuration.

However, the custom role is not picked and new customer is created with the standard role Customer.



SAP Cloud for Customer


KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACC , Account , LOD-LE-BP-BP , Business Partner , Product Enhancement

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