2666397 - Customer Role Is Not Defaulted When A Customer Is Created Via A B2C E-Mail Channel

• A B2C email channel has been configured to create new individual customers when the sender's email address is unknown.
• A custom role has been defined as the default role for newly created customers under the Maintain Customer Roles option in the Accounts activity of Business Configuration.
• However, the system defaults to the standard role Customer instead of applying the custom role.

SAP Cloud for Customer

1. Go to Business Configuration → Open Activity List
2. Go to the Accounts fine-tune activity
3. Click on the option Maintain Customer Roles
4. Click on Add Row and add a new custom role
5. Tick the checkbox for Default Role for this newly created custom role
6. Click on Save
7. Send an e-mail to the B2C channel from an e-mail address not assigned to any Contact
8. New individual customer will be created with the standard role Customer and not with the custom role.

• The system does not currently support setting a custom role for customers created via the email channel.
• All emails received in this scenario default to the standard role Customer.

• This is the standard behavior of the system.
• If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

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