SAP Knowledge Base Article - Public

2666423 - You Are Not Able to Change an Account Once the Visit Is Created


You are trying to change an Account inside a Visit but the field is grayed out.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visit work center.
  2. Click on Visit.
  3. Click on New.
  4. Select the Account ABC (ABC represents the ID of the Account).
  5. Complete the mandatory fields.
  6. Save and Open.
  7. Click on Edit.
  8. Result: Account field is grayed out.


The visit contains any existing tasks or Surveys.


This is the current system behavior. If the associated surveys or tasks are removed, the account can be changed again.


Visit ; Field; Accounts , KBA , LOD-CRM-ACT-VST , Visit Planning , LOD-CRM-ACT , Activities , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions