SAP Knowledge Base Article - Public

2666583 - Rule not getting applied on Account fields of Tickets screen


When trying to apply rule on the Account Name of the Ticket screen, the rule is not getting applied.


SAP Hybris Cloud for Customer

Reproducing the Issue

  • Navigate to Tickets screen.
  • Go to Adapt-> Edit Master layout.
  • Hover over the field Account name.
  • Click Properties and apply a Rule for the field.
  • End layout changes.
  • The Rule will not be applied.


As per the Application Design, the rule cannot be applied on the Account/Supplier (Name , its subsequent field, Image ).


This is the current behaviour of the system.


Rule not working on Tickets, Rule not getting applied , KBA , rue not applied , BC-DWB-REP-EXT , Extensibility , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions