SAP Knowledge Base Article - Public

2666710 - You Create A New Campaign and the Campaign Type Is Different from 'Direct E-Mail'


  • You create a new campaign with 'direct E-Mail' as campaign type, the execution options on the right are available.
  • When you create a new campaign with a campaign type 'not direct E-Mail', the execution options are missing.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Marketing work center.
  2. Select the Common Tasks.
  3. Choose the function New campaign.
  4. Click on the dropdown on the campaign type and choose "Direct E-Mail".
    You can see the execution details are visible on the right.
  5. Choose on the same dropdown menu any 'other campaign type'.

The execution details are not available anymore.


  • The system is designed in such way, that only for 'direct email campaigns' the execution details are visible.
  • This is not available for other campaign types from Business Configuration.


This is the expected system behaviour.


Campaign, Kampagne, Campaign Type, Campagne, Kampagnenarten, Ausführungdetails, Execution Details , KBA , AP-CPG-CPG , Campaign , How To


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