Symptom
- The filter window keeps loading when trying to create a Date Range filter in a Story using a live HANA model in SAP Analytics Cloud (SAC).
- The following error message appears in the Google developer tool console:
" Error: invalid hierarchy depth" - The time hierarchy selected for the range filter contains both month and week level.
Environment
- SAP Analytics Cloud 2018.12.1
- SAP HANA
- SAP HANA Cloud Platform
Reproducing the Issue
- Logon to SAC.
- Create a new Story using a live HANA model.
- Create a range filter using a time hierarchy contains both month and week level.
- Notice that the range filter window keeps loading and the error in the console.
Cause
- The used time hierarchy is not supported.
Resolution
- Use a fully supported date hierarchy.
- Fully supported date hierarchies are can be found here.
See Also
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
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Keywords
CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem
Product
SAP Analytics Cloud 1.0