SAP Knowledge Base Article - Public

2666832 - How to receive Broadcast Link in your Preferred Client (UI)


You scheduled a broadcast as a link. When you receive the broadcast, the link does not open in your perferred client (UI).

Example: in ByD the link opens in Silverlight rather than HTML5 or in C4C it opens in HTML5 rather than RUI.


  • SAP Cloud for Customer
  • SAP Business ByDesign.

Reproducing the Issue

  1. Go to the Business Analytic Work Center.
  2. Go to the Broadcast View.
  3. Click on the button New.
  4. Create a broadcast as link by filling all mandatory fields and then add the recipients.

You notice in ByD the Link directs you to Silverlight instead HTML5, or in C4C it directs you to RUI instead of HTML5.


Your company settings for perferred client (UI) is set to different client (UI) than the one you are currently logged into.


  1. Go to the Key User Setting.
  2. Go to the Company Settings.
  3. Select the tab Client, under preferred Client change the Client to the one you are using.
  4. Click Save.

 The link will now direct you to your preferred client (UI).

See Also

KBA 2679480 - Broadcasts always open in HTML


Broadcast, Client ,Link,Company setting , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions