SAP Knowledge Base Article - Public

2667154 - How To Create Campaigns That Send Direct E-Mails To Customers


How-to create a campaign in the system, which sends direct e-mails to the customer.


SAP Business ByDesign

Reproducing the Issue

Direct Campaign Execution using E-mail is enabled in your solution configuration.

  1. Go to the Business Configuration work center.
  2. Choose the Implementation Projects view.
  3. Click on Open Activity List.
  4. Select the Communication and Information Exchange activity group.
  5. Select the E-mail and Fax Settings activity from the activity list.

In the E-mail and Fax Settings check the following:

  1. Go To Allowed Sender E-Mail Domains

Here you can see which domains of the sender e-mail addresses are allowed.
This information is necessary since in the Campaign screen you have to enter a sender e-mail address.

Please notice: Under E-Mail and Fax Delivery in a Non-Productive System, the send all e-mails to business partners option must be selected, otherwise the campaign execution is not possible.


  • You can send personalized HTML e-mail in marketing campaigns directly from the SAP Business ByDesign system while the campaign is executed.
  • Each account or contact of the assigned target group will receive a personalized e-mail if he or she is allowed to be contacted and has a valid e-mail address.


This is the expected system behaviour.


Campaign, Direct E-Mails, Kampagne, direkte Mails, Communication and Information, Setup , KBA , AP-CPG-CPG , Campaign , How To


SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811