2667346 - Order Confirmation Email is failing

Error message - 'Recipient address ...<email id of sold to>... not allowed' is encountered.

•  Sales and Distribution (SD)
•  SAP S/4HANA Cloud All versions 

1. Open the Launchpad with role: SAP_BR_INTERNAL_SALES_REP.
2. Access app 'Change Sales Order' and open a Sales Order.
3. Trigger an output from ORDER_CONFIRMATION for email channel.
4. Output is triggering but it is not reaching to destination email id.
5. The Display log shows message: 'Recipient address ...<email id of sold to>... not allowed'.

This is caused by a mis-configuration of the feature. Email Receiver Addresses require specific configuration with a Test system, where an allowlist of receivers has to be maintained.

Refer to the Configure Guide: 4.1.3 Email Receiver Addresses for Test Systems. The following guide is relevant for Release 1805

• https://support.sap.com/content/dam/SAAP/Sol_Pack/Library/Setup/1LQ_S4CLD1805_Set-Up_EN_XX.pdf

output, management, application log, sales, billing, invoice, partner, parameter , KBA , SD-BF-OC , Output Determination , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions