SAP Knowledge Base Article - Public

2667359 - Workflow Escalation change default values for "targetValue" field - Employee Central.


Customer want to trigger a specific users for the escalation, picking id´s/name of user instead the default values included in the "targetValue" field that are: Manager | Manager Manager | HR Manager.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors - Employee Central

Reproducing the Issue



Limitation by the system, according the Implementation Guide the only fields that "Person" is a supported value for workflow is the fallowing:

  • CC role
  • Contributors

See Also

Implementing and Configuring Workflows in Employee Central: Routing Workflows.


Employee Central, Workflow Escalation, Escalation, targetValue , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , How To


SAP SuccessFactors Employee Central all versions