SAP Knowledge Base Article - Preview

2667610 - One2One E-mail inbox transfer to CRM in Outlook triggers "Set-up failed!" error

Symptom

  • One2One E-mail inbox transfer to CRM in Microsoft Outlook fails
  • A popup error is displayed "Set-up failed! Check your Microsoft Outlook installation; the option "Collaboration Data Objects" must be installed".


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CDO, Outlook, email transfer , KBA , CRM-BF-ML , Email Management , Problem

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