Symptom
- One2One E-mail inbox transfer to CRM in Microsoft Outlook fails
- A popup error is displayed "Set-up failed! Check your Microsoft Outlook installation; the option "Collaboration Data Objects" must be installed".
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
CDO, Outlook, email transfer , KBA , CRM-BF-ML , Email Management , Problem
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