SAP Knowledge Base Article - Preview

2667638 - ATM Job fails because of Commvault - SAP ASE for BS

Symptom

  • When trying to add "Commvault" 3rd party backup tool in SAP ASE for BS environment, the following error message is raised:

worker  Message String: ct_connect(): user api layer: external error: The connection failed because of invalid or missing external configuration data.
worker  ct_connect() failed.

or

Adaptive Server requires encryption of the login password on the network. Login failed.
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Environment

SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite

Keywords

ATM job fail , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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