Symptom
-
ITSM search operator "is" not working for "Incident ID" in the cases advanced search page and you see error "Search was not executed; Check the search criteria".
- Other search operators (e.g. "contains" and "start with") work fine.
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Environment
- SAP enhancement package 3 for SAP CRM 7.0
- SAP enhancement package 4 for SAP CRM 7.0
-
Solution Manager 7.2
Product
SAP Solution Manager 7.2 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0
Keywords
webui, crm, solman, sm_crm, navigation, advanced search, , KBA , CA-WUI-SEA , Search , SV-SMG-SUP , Service Desk / Incident Management , CA-WUI-UI , User Interface , Problem
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