SAP Knowledge Base Article - Preview

2667951 - "Search was not executed; Check the search criteria." when searching for incidents by saved search and advanced search

Symptom

  • ITSM search operator "is" not working for "Incident ID" in the Incidents advanced search page and you see error "Search was not executed; Check the search criteria".
  • Other search operators (e.g. "contains" and "start with") work fine.


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Environment

  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • Solution Manager 7.2 

Product

SAP Solution Manager 7.2 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

webui, crm, solman, sm_crm, navigation, advanced search, , KBA , CA-WUI-SEA , Search , SV-SMG-SUP , Service Desk / Incident Management , CA-WUI-UI , User Interface , Problem

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