SAP Knowledge Base Article - Public

2668084 - Error When External Time Record Has Entry Of Zero Hours

Symptom

On navigating to an employee's time sheet week, an error occurs as  'In the external time on <YYYY-MM-DD> either no hours have been entered or the entry is zero'.

Environment

SAP SuccessFactors Employee Central – Time Sheet

Reproducing the Issue

  • Navigate to an employee's Time Sheet Week.
  • An error occurs as 'In the external time on <YYYY-MM-DD> either no hours have been entered or the entry is zero'.

Cause

  • This is an expected error when there is one or more external time records for the same employee with the number of hours as zero.
  • Empty Time Sheets without Time Sheet entries are allowed to be submitted, but Time Sheet entries with zero hours (in external time records) are not allowed and therefore, it should not be saved in the system.
  • In order to identify the same, Navigate to Admin Center > Import and Export data.
  • Export the 'External Time Record-External Time Segment' (Set Include Dependencies as 'No').
  • Open the exported file > filter based on the 'user id' and 'Number of Hours' column with zero hours recorded.

Resolution

Option 1

  • Either manually or via import, set the Numer of Hours with a non-zero value > Save.
  • The daily job 'Time Sheet Import External Times' will pick up the record and correct the time sheet entry.

Option 2

  • Set value of the field in the external Time Record 'Delete this External Time Record' to 'Yes'.
  • The daily job 'Time Sheet Import External Times' will pick up the record and delete this entry.

See Also

Import of External Time Data

Keywords

Time Sheet, TimeSheet, Error, In the external time on either no hours have been entered or the entry is zero, In the external time on <YYYY-MM-DD> either no hours have been entered or the entry is zero, either no hours have been entered or the entry is zero, External Time Record , KBA , LOD-SF-EC-TMS , Time Sheet , LOD-SF-EC-TMS-DAT , Data - Import, API, External, Deletion, Audit , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions