SAP Knowledge Base Article - Preview

2668824 - E-mail From Workflow Rule Displays Code in Ticket Interactions

Symptom

Interactions shows code, when an e-mail which is triggered from a workflow rule containing a html/text template only appears in the interactions.


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Environment

SAP Hybris Cloud for Customer HTML5

Product

SAP Cloud for Customer add-ins 1805 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811

Keywords

Interactions, Tickets, Code, Workflow Rule. , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Problem

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