SAP Knowledge Base Article - Public

2668839 - The Approve button is Disabled or Grayed Out on a Supplier Invoice Approval Task.

Symptom

You are unable to approve a Supplier Invoice via Task.

You are looking for a workaround to be able to process the Supplier Invoice.

Environment

SAP Business ByDesign.

Reproducing the Issue

  1. Select Managing my Area work center. 
  2. Go to Approvals View. 
  3. Select the task regarding the approval of the Supplier Invoice ABC (ABC is the Invoice's ID). 

The Approve button is grayed out.

Cause

After the Supplier Invoice was submitted for approval, certain changes were made that affected its posting.

Consequently, the system no longer allows you to approve this Supplier Invoice. 

Resolution

To withdraw the Supplier Invoice from approval via the front end, follow these steps:

  1. Navigate to the Supplier Invoicing work center.
  2. Go to the Invoices and Credit Memos view.
  3. Search for the relevant Supplier Invoice (e.g., ABC).
  4. Click the Actions button and select Withdraw from Approval.

Upon completing these steps, the Supplier Invoice will either:

  • No longer have the "In Approval" status and revert to its previous status, or
  • Trigger error messages indicating what corrections you need to make in the Supplier Invoice.

Keywords

Supplier Invoice; Approval; Approve; Withdraw; Approve Button Disabled; Approve Button Grayed Out. , KBA , AP-SIP-SIV , Supplier Invoice , How To

Product

SAP Business ByDesign all versions