SAP Knowledge Base Article - Public

2669264 - "The licensing service is temporarily unavailable" error appears in SAP Analytics Cloud


When navigating to Main Menu >> Security >> Roles the following error messages appear in SAP Analytics Cloud:

  • "The licensing service is temporarily unavailable. Please refresh your browser to try again." 
  • "Unexpected Error encountered with the Licensing Service. Please try again or contact your Server Administrator."


SAP Analytics Cloud 2018

Reproducing the Issue

  1. Logon to SAC.
  2. Go to Main Menu >> Security >> Roles.
  3. Notice the error messages.


The Licensing Service is unavailable.


This issue needs to be fixed by the Cloud Operations.

  1. Open an case using
  2. Make sure you select the component LOD-ANA-BI

See Also

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SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Licensing, Down, Unavailable, Crash, Error, Failure, Service, Server, , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem


SAP Analytics Cloud 1.0