SAP Knowledge Base Article - Public

2669284 - Not All Attachments are Copied into New Sales Quotes Created From an Opportunity

Symptom

You cannot find all the attachments of an Opportunity into the Sales Quote created from it.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Opportunities view.
  3. Open Opportunity ABC (ABC represents the Opportunity you need to create a follow-up Sales Quote for; it currently has several attachments of various extensions and document types).
  4. Click the New button.
  5. Open the new Opportunity.
  6. Go to the Attachments facet.

Results: Not all attachments are copied into the new Sales Quotes.

Cause

Attachments with customer-defined document types are copied in case the original and target objects both support the document type, and so for SAP-defined document types, which are only copied in certain cases.

Resolution

This is the current system behaviour.

The requirement to change the design is considered to be part of the Product Roadmap for upcoming releases.

Keywords

Attachments, Document type, Standard Attachments, Follow-up Sales Quote. , KBA , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions