Symptom
When working in the Utilities work center the option Sign and Add Signatures is not visible under the Action button.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Utilities work center.
- The option Sign and Add Signatures is not visible.
Cause
The below questions are not active in the Business Configuration scope:
- Do you want to capture and attach a graphical signature of the payer for the payment?
- Do you want to capture and attach a graphical signature of the recipient of the payment?
- Do you want make graphical signature capture mandatory?
Resolution
- Go to the Business Configuration work center.
- Go to the Implementation Project View.
- Click on First Implementation.
- Click on Edit project Scope.
- Click on next and go to Questions.
- Expand Utilities.
- Expand Payment.
- Mark the the desired questions from below
- Do you want to capture and attach a graphical signature of the payer for the payment?
- Do you want to capture and attach a graphical signature of the recipient of the payment?
- Do you want make graphical signature capture mandatory?
Keywords
Utilities; Signature; Digital , KBA , LOD-CRM-IND-UTL , Utilities , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions