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SAP Knowledge Base Article - PreviewSymptom
When changing the Actual Quantity field from a Service Item to any value other than 0, the Status of the Item field is being set to Started.
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Environment
SAP Cloud For Customer.
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket; Actual Quantity; Status; Started; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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