2669679 - When Creating New Items the Planned Quantity is Being Defaulted to 1

When creating new Items the Planned Quantity is being defaulted to the value 1. This is occurring for any Work Tickets.

Sap Cloud for Customer

1. Go to the Service workcenter.
2. Select the Work Tickets view.
3. Open the Ticket ABC (ABC represents the subject of the Ticket).
4. Go to the Items facet.
5. Click on Add.
6. Select Product ABC (ABC represents the subject of the Ticket).
7. The Planned Quantity will be defaulted to 1 automatically.

This was designed in order to make sure that at least one item would be added to each Product. You may change the quantity manually.

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Service Cloud

Planned Quantity; Item; Ticket; , KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions