Symptom
- Some managers' direct reports structure display differently compared with others in Org Chart.
- Org chart is showing two columns for one user.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to View Org Chat
- Find a manager who has less than 16 direct reports
- Find a manager who has more than or equal to 16 direct reports
Cause
This is an expected system behavior.
Resolution
When a manager has 16 or more direct reports, the reports will be arranged in a tighter way as shown in the second screenshot. Whereas if a manager has less than 16 direct reports, it will display more nicely in a row as shown in the first screenshot. This is by system design and you cannot change or customize the way how they are displayed.
Keywords
Org Chart display, reports arrangement, Org Chart hierachy , KBA , LOD-SF-PLT-ORG , Org Chart Issues , How To