SAP Knowledge Base Article - Public

2669848 - Why some managers' direct reports structure display differently compared with others in Org Chart?

Symptom

  • Some managers' direct reports structure display differently compared with others in Org Chart.
  • Org chart is showing two columns for one user.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to View Org Chat
  2. Find a manager who has less than 16 direct reports
  3. Find a manager who has more than or equal to 16 direct reports

Org Chart less than 16 reports.png

org chart 16 reports.png

Cause

This is an expected system behavior.

Resolution

When a manager has 16 or more direct reports, the reports will be arranged in a tighter way as shown in the second screenshot. Whereas if a manager has less than 16 direct reports, it will display more nicely in a row as shown in the first screenshot. This is by system design and you cannot change or customize the way how they are displayed.

Keywords

Org Chart display, reports arrangement, Org Chart hierachy , KBA , LOD-SF-PLT-ORG , Org Chart Issues , How To

Product

SAP SuccessFactors HCM Core all versions